Tell HN: Anthropic won't reset usage limits for those who downgraded

1 sources1 storiesFirst seen 4/24/2026Score21Mixed Progress

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vintagedave

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Hacker News

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On March 27, I contacted Anthropic Support reporting I hit usage limits very early.

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On 13 April, I emailed again asking about usage issues (like many others): I started that Monday with 72% of my usage used.

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On 17 April, after three weeks of the first open support thread, disappointed in their replies to the second, and exactly six days before their published post-mortem and their promise to reset usage limits, I downgraded my account from Max to Pro, and updated the support thread with that info.> Today we are resetting usage limits for all subscribers.-- Yesterday's post: https://www.anthropic.com/engineering/april-23-postmortemI followed up today to ask if this applied to me, noting,> Does this [reset usage promise] apply to my account?

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And how many weeks worth of usage is reset, please?

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I note there was ongoing impact for significant time.Their reply:> Unfortunately, this subscription is not eligible for a refund as it falls outside of our refund policy timeframe.> Our refund...

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